Last updated 29 May 2026
This Privacy Policy explains how Redinc Academy collects, uses, discloses, and protects personal data when you use redinc.academy and its related services (the "Platform"). It should be read together with our Terms of Use and Refund Policy.
The Platform is operated by Redinc Academy LLP ("Redinc", "we", "us", "our"), a limited liability partnership incorporated in India, which is the data controller / Data Fiduciary responsible for personal data processed through the Platform.
Registered / contact office (India): Venture Arcade, Kozhikkode, Kerala, India Additional office (UAE): operated through Redinc Education FZ LLC, Dtech, Dubai Silicon Oasis, Dubai, UAE (operational office only; Redinc Academy LLP is the contracting party and Data Fiduciary). General contact: hello@redinc.academy Data protection / grievance contact: grievance@redinc.academy
This Policy applies to all visitors, registered users, learners, and workshop participants. We process personal data on the following bases:
Where the Digital Personal Data Protection Act, 2023 ("DPDP Act") applies, you are a Data Principal; where any other data-protection law applies to you, equivalent rights are honoured to the extent required.
a. Information you provide to us
b. Information collected automatically when you use the Platform
c. Information generated by us
We do not collect special-category data, and we do not knowingly collect data from anyone under 18 (see Section 11).
| Purpose | Examples |
|---|---|
| Provide the service | Create/operate your account, enrol you, deliver lessons and workshops, track progress, issue certificates |
| Process payments | Pass order data to our payment processor, record purchases, generate invoices |
| Security & anti-fraud | Authenticate you, detect and prevent account sharing and unauthorised access, rate-limiting, login alerts |
| Communicate with you | Transactional emails (sign-in links, receipts, certificate delivery, service notices) and, only with consent, newsletters |
| Support | Respond to your enquiries and resolve issues |
| Legal & operational | Comply with tax/legal obligations, maintain audit and forensic records, enforce our Terms |
To protect paid content and accounts, the Platform actively monitors for account sharing and suspicious access. This includes generating and storing a device fingerprint, hashing and recording IP addresses, deriving approximate geolocation, binding sign-in links to the requesting browser, and recording new-login alerts. We use this data solely for security, fraud prevention, and enforcing the personal, non-transferable licence described in our Terms of Use. Access from multiple devices or locations inconsistent with personal use may trigger alerts or account suspension.
We use strictly necessary cookies and local storage for authentication and session management, our bot-protection challenge (Cloudflare Turnstile), and the anti-sharing device signal. We do not use third-party advertising or cross-site tracking cookies. Blocking essential cookies will prevent you from signing in.
We do not sell your personal data. We share it only with third-party service providers that process it on our instructions, and where required by law.
These third parties provide: payment processing (the payment provider acts as merchant of record); application hosting, database, file storage, bot protection, and email delivery; newsletter and waitlist contact management; secure (DRM) video delivery; and the device-fingerprint signal used for anti-sharing. We share with each provider only the data needed for its function. For example, name, email, and billing details are shared with the payment processor; viewing and session data are shared with the video provider; name, email, and phone (where applicable) are shared with the newsletter and waitlist provider.
Cross-border transfer. We operate from India and the UAE, and our service providers operate globally. Your data may be processed outside your country of residence. We rely on the lawful-transfer mechanisms permitted under the DPDP Act and applicable law, and require service providers to maintain appropriate safeguards.
Payments are processed by our payment provider, Dodo Payments, which acts as merchant of record. We do not collect or store your full card or banking details; these are handled by the payment provider under its own privacy terms. We retain only transaction metadata (provider, transaction ID, amount, currency, status, invoice link).
When data is no longer required, it is deleted or irreversibly anonymised.
Subject to applicable law (including the DPDP Act), you may:
To exercise any right, email grievance@redinc.academy from your registered email address. We will respond within the timeframes required by law. We may verify your identity before acting.
The Platform is intended for adults aged 18 and over (educators and teaching professionals). It is not directed to children, and we do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data, we will delete it. If you believe a minor has provided us data, contact grievance@redinc.academy.
We use passkey and two-factor authentication, password hashing, IP hashing, encrypted transport (HTTPS), rate-limiting, bot protection, and least-privilege administrative access with an audit trail. No method of transmission or storage is perfectly secure, but we maintain reasonable security safeguards appropriate to the sensitivity of the data.
We may update this Policy from time to time. Material changes will be notified via the Platform or by email, and the "Last updated" date above will change. Continued use after changes take effect constitutes acceptance, except where fresh consent is required by law.
Redinc Academy LLP Venture Arcade, Kozhikkode, Kerala, India General: hello@redinc.academy Data protection / grievance: grievance@redinc.academy